HELP CENTER

Frequently Asked Questions

BOOKING & LOGISTICS

Are you a registered and insured company?

- Yes, we are a registered and insured company. We prioritize the safety and satisfaction of our clients, and our registration and insurance provide added peace of mind.

How far in advance should we book?

- Early booking is always recommended. Popular dates book quickly. Weddings and large corporate events should secure services 3–6 months in advance. Private parties and weekday events may have more flexibility.

How long does setup and breakdown take? Does it count toward my hours?

- Setup takes about 60 to 90 minutes, and breakdown takes about 30 minutes. This time is completely on us and does not count toward your rented event hours.

What are the space and power requirements for the booth?

- We need a 10x10 foot level space and access to a standard, dedicated 3-prong power outlet within 25 feet of the booth setup. If your event is outdoors, the booth must be completely sheltered from rain, direct wind, and direct sunlight.

What is an "Idle Hour" and when do I need one?

- An idle hour is time when the booth is fully set up but not actively running. For example, if you want the booth set up by 4:00 PM before your wedding ceremony starts, but don't want it open until cocktail hour at 6:00 PM, you would book 2 idle hours.

How far away are you willing to travel?

-30 miles from Hebron, KY is included in the package. It is an additional $1 per mile outside that radius.

PAYMENTS & POLICIES

Do you require a retainer to lock in my date?

- Yes, we require a $100 non-refundable retainer fee alongside a signed contract to officially secure your date on our calendar. The remaining balance is due 14 days before your event.

What happens if my event runs late? Can I add extra hours on the night of?

- Yes! If our attendant is available and your venue allows it, you can extend your time on the night of the event for $150 per hour. Payment for the extra time is due on-site via credit card or digital payment before the extension begins.

PHOTOS & PRINTS

Do guests have to pay for prints or digital downloads?

- Never! Everything is completely free for your guests. They can take unlimited captures and print as many copies as their package allows.

What is the difference between the "On-Screen Local Gallery" and the "Live Online Gallery"?

- The On-Screen Local Gallery allows guests to view and instantly share the photos they just took directly from the booth screen during the event.

- The Live Online Gallery hosts all event photos on a beautiful, private webpage. Guests can access this webpage via a QR code during or after the event to download full-resolution copies of any photo taken. The Live Online Gallery also can be broadcasted to other devices during the event such as TV's and monitors.